Print Center Customers


What is the difference between offset and digital printing?
Offset printing is a widely used printing technique where the inked image is transferred (or "offset") from a plate first to a rubber blanket, then to the printing surface. Based on the repulsion of oil and water, paper obtains ink from ink rollers, while the non-printing area attracts a film of water, keeping the nonprinting areas ink-free.

Digital printing is a widely used, plate-less system that involves the reproduction of digital images on a physical surface, like a copier. Each cycle of the printer transfers a fresh image – same or different – to the substrate.

What is the difference between process and Pantone colors?
Process color is a common shortened form of the term "four-color printing process." Process color (and similar terms) refers both to a method of reproducing colored images on printing presses and to the specific ink colors used. Other ways of referring to this printing process include "four color," "CMYK," "full process" and "full color."

The four-color printing process is based on mixing pigments of the four following colors in order to make other colors: cyan, magenta, and yellow, plus black (abbreviated as "K" for "key"). Using black ink provides shadow detail and reduces the amount of the primary colors needed to print dark hues.

Full-color printing relies on qualities of color mixing and human color perception. It is the dominant method of printing that is capable of reproducing a full range of color, required for reproducing color photographs in newspapers, books and magazines.

Pantone, or PMS, colors is the brand name for a standardized color matching system which uses a series of printed color swatches to match, identify, specify and display specific colors or ink combinations. PANTONE systems are available for both spot color and process color.  PANTONE colors can only be perfectly matched on an offset press where the specific PMS ink is used on a press.  We can come close to PMS colors but cannot match them exactly. If a color is critical, please let us know and we'll do our best to come as close as possible.

What does DocuSource specialize in?
We specialize in customized solutions to meet our customers' needs. From training manuals to brochures to custom kits, we can design a solution for you. With our web-to-print system, dashboard, we can set up your company with a branded site to manage all your document needs from one location.

How long has DocuSource been in business?
We have been in the printing industry for almost 25 years. DocuSource has been in business since June 2001.

Why is DocuSource different from other printers?
Our commitment to quality and excellent customer service is unsurpassed.  When you call DocuSource during business hours, you will always be greeted by one of our friendly staff members.  We make sure there is always someone available to help answer your questions and process your orders.

What services does DocuSource offer on-site?
We support a fully functioning print facility all under one roof.  We can manage your entire project from pre-press to printing to shipping and mailing in our facility.

What is your turn around time? 
Our average turn around time is 2-3 working days.  If you require a faster turnaround, we can work with you to meet your deadlines.  Just give us a call to discuss at 919-459-5900.

What bindery services do you offer?
We have perfect binding, saddlestitching, spiral coil binding, wiro binding, tape binding, drilling, folding, cutting and shrinkwrapping in-house.

What printing process do you use?
We print using CMYK. CMYK are the four colors that make up all other colors in the world.   They are short for Cyan, Magenta, Yellow and Black

My image is less than 300 dpi resolution, can it still be printed?
Your image can still be printed at less than 300dpi, however the print quality will be sacrificed significantly.   We recommend at least 300dpi to obtain the best print quality. This can vary with large format projects. For large format projects, we recommend 150dpi at actual size.  Meaning, if you place an image in your document at 150dpi, you are also printing that document at 100%.  If you are enlarging the document, then your resolution will be affected.

I need something changed, corrected, added, or taken off my artwork.   Can you do this for me?
We can make minor alterations to your artwork however there is a charge for doing so.  Once a job becomes a "design job" (altered in any way by us) it must be viewed and approved by the customer before it is sent to press.

What file formats do you accept?
We prefer hi-res PDF files with crops and bleed.  If you do not know how to create this type of PDF file, call us at 919-459-5900 and we'll be happy to help you.  We also support the following native applications: Adobe Creative Suite CS3 - InDesign, Illustrator, Photoshop and Acrobat; Quark Xpress v8.0, Microsoft Office - Word, Powerpoint and Publisher. 

What do I do if I want a full bleed?
Please include a 1/8-inch bleed on all sides of bled pages.

What are your proofing options?
You can view a PDF proof of your document, or we can do a hard copy proof of your document. It is up to you.  With tighter turnarounds, hard copy proofs are not always an option.  Call us to discuss.

Are the colors I see on my screen going to be what I see when it's printed?
The color that you see on a computer monitor or television screen is called “additive color” and has a different set of properties from “subtractive color”, which is the kind of color that applies to your DocuSource printed jobs.  

Additive color emanates directly from a light source.   Subtractive color comes from light that is reflected off of an object from a light source. Because additive color comes to our eyes directly (unless it is filtered), it is purer color and is able to represent a broader range of the spectrum than subtractive color.   For this reason, even under the best conditions it is very rare that your monitor, which is RGB (additive), and digital printing, which is CMYK (subtractive), will ever match.

So, the short answer is no.   However, we assure you that our highly experienced team and state-of-the-art equipment will produce your job in the best quality possible.